Reference

Terms That Govern Your betj Account

These terms set out how your account works: who can open one, how wallet checks run before a payout, and what happens when a round is cut short mid-play.

Account eligibilityWallet verificationGame settlementPromotion termsDispute path
betj Terms That Govern Your betj Account
DATA AND SECURITY

Your Data, Cookies and Login Security

The clauses that touch your data are the ones we get asked about most. We keep what the account genuinely needs, your name, wallet reference and login history, hold it as long as record-keeping rules require, then remove it. Logins run over an encrypted SSL connection, and a one-time code goes to your registered mobile number when a device we don't recognise signs in. Cookies remember your session and the lobby tab you left open. Nothing more sensitive than that.

What we hold

Name, mobile number, wallet reference and transaction history. We ask for a document only when a withdrawal check needs one, and we say which document and why we need it.

Cookies in the lobby

Session cookies keep you signed in while you move between slots and live tables. Clear them in your browser and the lobby simply asks you to log in again.

Keeping access yours

Use a password you use nowhere else, keep your wallet PIN private, and enter the one-time code yourself. We never ask for your bKash, Nagad or Rocket PIN.

Asking us to change it

Email from your registered address to correct a detail, ask what we hold, or close the account. We confirm receipt and explain what happens to any balance left.

TERMS CONTACT PATHS

Where To Send Terms Questions

Terms questions don't belong in a general queue, so send them where they'll actually be read. Live chat opens from the lobby header and handles account or wallet checks; email suits anything with a file attached, like a wallet screenshot or an ID copy. Include your username and the transaction reference from your bKash, Nagad or Rocket app, because that one line saves a round of back-and-forth. Same answer whether you ask from a phone in Dhaka or a desktop at night.

Team online

Live chat from the lobby

Open chat in the lobby header on mobile or desktop and ask about a specific clause. Keep your username ready and we'll read the wording with you, not quote it blindly.

Email for documents

Send verification files, wallet screenshots or a written complaint by email. Attach the transaction reference shown in your bKash, Nagad or Rocket history so we can match it to your account.

Written change requests

Want a detail corrected, marketing consent withdrawn or the account closed under these terms? Ask in writing from your registered email address and we confirm each step back to you.

Terms Questions We Answer Most

Most terms questions reaching us are practical rather than legal. They come from someone mid-withdrawal, or reading the small print on a promotion for the first time, so these answers stay in plain language. If your case doesn't match any of them, chat is the quicker route. Cricket and BPL markets in our sportsbook follow the same account rules as the slots and live tables, in case that was the question.

We publish the updated version and flag it at login. Continuing to play counts as acceptance; if you'd rather not accept, withdraw your balance and close the account instead.

Payouts go back to the same wallet that funded the account. A bKash, Nagad or Rocket number registered to someone else fails verification, and the withdrawal stays on hold.

Our server record decides it. On a table like Roulette GlowSpin the result stands once it was reached; where no result was recorded, the stake goes back to your account wallet.

No. One account per person. Duplicates get paused while we check the wallet and device details, and only the original account keeps its balance once the check closes.

Each offer carries its own conditions, shown before you opt in, and they apply on top of this page. Where the two disagree, the offer wording covers that promotion only.

Access depends on your local law and the regions we're eligible to serve. Travel somewhere we cannot serve and login may be blocked until you're back in an eligible region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.