What We Collect and Why We Use It
When you open an account with us, we collect the information you provide directly — your name, email address, phone number and the payment method you use, whether that is bKash, Nagad or Rocket. We also collect technical data automatically: your device type, browser, IP address
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and session activity. We use this data to verify your identity, process deposits and withdrawals, detect unusual account activity and respond to your support requests. We do not sell your personal data to third parties. We may share it with payment processors — including the local
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wallet rails you use — and with fraud-prevention services, strictly to operate your account. Data shared with those partners is governed by their own policies and by the agreements we hold with them. Retention periods vary by data type: transaction records are kept as long as
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required by applicable financial regulations, while account activity logs are reviewed and pruned on a rolling basis. You can request a copy of the data we hold on you, ask us to correct inaccuracies or request deletion where no legal retention obligation applies. Availability of these
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rights depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.